Triggered when an action log fails.
Event Type action_log.failedDescription This event is fired whenever an action log fails to complete successfully. Use this event to monitor errors, implement retry logic, or alert your team about failed actions.
Payload Structure The event type: action_log.failed
The failed action log object Unique identifier for the action log
Type of action that failed: SYSTEM_NOTE, MESSAGE, FOLLOW_UP_MESSAGE, TOOL_CALL, DOCUMENT_UPLOAD, MANUAL_UPDATE
Status of the action: FAILED
Brief summary of the failed action
Input data for the action
Output data from the action (usually null for failed actions)
Error message describing why the action failed
ID of the lead associated with this action
ID of the agent that attempted the action
Tool information if this was a tool call failure
ISO 8601 timestamp when the action failed
Workspace user who triggered this action. Returns null for actions not
initiated by a workspace user. Unique identifier for the user
Email address of the user
ID of the workspace this event belongs to
