> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getomni.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Autopilot

# Autopilot Mode

Autopilot mode allows the AI agent to automatically send messages and take actions without requiring admin approval. This enables fully automated lead engagement and document collection.

## How Autopilot Works

When Autopilot is enabled:

* **Messages are sent immediately**: No admin review required
* **Follow-ups are scheduled automatically**: Agent determines optimal timing
* **Tools are executed automatically**: Agent can use tools without approval
* **Responses are generated in real-time**: Fast turnaround for leads

## Autopilot vs Listen Mode

### Autopilot Mode

* ✅ Messages sent automatically
* ✅ Fully automated workflow
* ✅ Faster response times
* ⚠️ Less control over individual messages

### Listen Mode

* ✅ Admin review before sending
* ✅ Full control over messaging
* ✅ Quality assurance
* ⚠️ Requires admin attention

## When to Use Autopilot

Autopilot is ideal for:

* **High-volume workflows**: When you have many leads to manage
* **Standardized processes**: When responses follow predictable patterns
* **24/7 coverage**: When you need constant availability
* **Initial engagement**: For first contact and follow-ups

## When to Use Listen Mode

Listen mode is better for:

* **Complex situations**: When human judgment is needed
* **Policy-sensitive communications**: When compliance requires review
* **New configurations**: When testing new agent behavior
* **Low-volume, high-value leads**: When individual attention matters

## Configuring Autopilot

Enable Autopilot in agent settings:

1. Go to [Agent Settings](https://platform.getomni.ai/agent#settings)
2. Find the "Agent Mode" section
3. Select "Autopilot"
4. Configure any additional settings

## Monitoring Autopilot

Even in Autopilot mode, you can:

* **View all messages**: See what the agent sent in the Timeline
* **Review agent actions**: Check tool executions and results
* **Monitor lead progress**: Track checklist completion
* **Override when needed**: Switch to Listen mode for specific situations

## Best Practices

* **Start with Listen mode**: Test agent behavior before enabling Autopilot
* **Monitor regularly**: Review agent messages and actions
* **Fine-tune prompts**: Adjust workflow prompts based on results
* **Set escalation rules**: Configure when to escalate to humans

## Related Guides

<CardGroup cols={2}>
  <Card title="Agent Settings" href="/ai-agent/settings">
    Configure Autopilot mode
  </Card>

  <Card title="Fine-tuning" href="/ai-agent/fine-tuning">
    Customize agent behavior
  </Card>

  <Card title="Timeline" href="/leads/timeline">
    Monitor Autopilot activity
  </Card>
</CardGroup>